Pra'Von Foods

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Terms and Conditions

Effective Date: October 6, 2021

Last Updated: January 1, 2025

Welcome to the Pra’Von Foods Int’l website, https://www.pravonfoods.com (“Website”). These Terms and Conditions (“Terms”) govern your use of our Website and services. By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

These Terms comply with Pennsylvania laws, U.S. federal regulations, the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR) where applicable.

1. Definitions

“Company,” “we,” “us,” or “our” refers to Pra’Von Foods Int’l.

“User,” “you,” or “your” refers to any visitor, customer, or individual accessing our Website.

“Services” refer to our B2B wholesale services, product sales, consultations, and any other offerings available on our Website.

2. Eligibility

By using this Website, you represent that:

You are at least 18 years old or the age of majority in your jurisdiction.

You have the legal authority to enter into these Terms.

You will use this Website in compliance with all applicable laws and regulations.

If you do not meet these requirements, you may not use our Website.

3. Orders and Payments

a. Pricing & Availability

All prices are listed in U.S. dollars (USD) and are subject to change without notice.

We strive to keep our inventory updated, but we do not guarantee product availability. If an item is out of stock after you place an order, we will notify you promptly.

b. Payment Methods

We accept Debit Cards, PayPal, Wire Transfers. Payment must be completed before order processing.

c. Order Cancellation & Refunds

Orders may be canceled within [24 hours] of placement.

Refunds are subject to our Refund Policy.

4. Shipping & Delivery

Orders are shipped from Philadelphia, PA to the U.S. and select international locations.

Delivery times vary based on location and carrier delays.

You are responsible for providing accurate shipping details. We are not liable for delivery issues caused by incorrect addresses.

For full details, see our Shipping Policy.

5. Use of Website & Restrictions

a. Permitted Use

You may use this Website for lawful and legitimate business purposes only.

b. Prohibited Activities

You agree NOT to:

Use our Website for fraudulent or unlawful purposes.

Copy, modify, or distribute Website content without authorization.

Upload viruses, malware, or engage in hacking.

Use bots, automated systems, or scrapers to access our Website.

Misrepresent your identity or affiliation.

We reserve the right to terminate access for violations.

6. Intellectual Property Rights

All Website content, including logos, trademarks, product descriptions, and images, is owned or licensed by Pra’Von Foods Int’l and protected by copyright, trademark, and intellectual property laws.

You may not reproduce, sell, or distribute any content without written permission.

7. Disclaimers & Limitation of Liability

a. General Disclaimer

Our Website and services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee that our Website will be error-free or uninterrupted.

b. Limitation of Liability

To the fullest extent permitted by law, Pra’Von Foods Int’l is not liable for:

Indirect, incidental, or consequential damages.

Losses due to reliance on Website content.

Delays or service failures beyond our control.

If you are dissatisfied with the Website, your sole remedy is to discontinue use.

8. Privacy & Data Protection

We collect, use, and protect your data in accordance with our Privacy Policy.

a. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

Request access to the personal data we collect.

Request deletion of your data.

Opt-out of data sharing (if applicable).

To exercise these rights, email us at info@pravonfoods.com.

b. General Data Protection Regulation (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR, including:

The right to access, correct, or delete your data.

The right to object to data processing.

The right to data portability.

For GDPR-related requests, contact us at info@pravonfoods.com.

9. Third-Party Links

Our Website may contain links to third-party websites. We do not endorse or control their content and are not responsible for their practices. Please review their terms and privacy policies before engaging with them.

10. Indemnification

You agree to indemnify and hold harmless Pra’Von Foods Int’l, its affiliates, officers, and employees from any claims, damages, or liabilities arising from:

Your use of the Website.

Your violation of these Terms.

Any unauthorized use of our content.

11. Termination

We reserve the right to terminate or suspend access to our Website for violations of these Terms, without prior notice.

12. Governing Law & Dispute Resolution

a. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

b. Dispute Resolution

Any disputes shall first be attempted to be resolved informally by contacting us.

If unresolved, disputes shall be submitted to binding arbitration in Philadelphia, PA.

You waive the right to participate in class actions against us.

13. Changes to These Terms

We may update these Terms periodically. Any changes will be posted on this page with an updated “Effective Date.”

Your continued use of our Website after changes indicates acceptance of the new Terms.

14. Contact Us

For questions or concerns about these Terms, contact us at:

Pra’Von Foods Int’l

Headquarters

Philadelphia, PA, USA

Email: info@pravonfoods.com

Phone: (267) 304-0299

Return and Refund Policy

Effective Date: October 6, 2025

Last Updated: January 1, 2025

Thank you for shopping with Pra’Von Foods Int’l (“Company,” “we,” “our,” or “us”). We take pride in providing high-quality USDA organic, kosher, and 100% natural spices, herbs, seeds, and coconut ingredients. This Return and Refund Policy explains your rights and options if you are unsatisfied with your purchase.

This policy complies with Pennsylvania state laws, U.S. federal regulations, the Federal Trade Commission (FTC) guidelines, the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR) for customers in the European Economic Area (EEA).

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, your request must meet the following conditions:

The request must be made within 24 hours from the date of delivery.

The product must be unused, sealed, and in its original packaging.

Perishable items, including spices, herbs, seeds, and coconut ingredients, are not eligible for return unless they arrived damaged or defective.

Bulk and wholesale orders (B2B transactions) may be subject to additional return conditions and restocking fees (see Section 7).

2. Non-Returnable & Non-Refundable Items

We cannot accept returns or refunds for the following:

Opened or used food products due to food safety regulations.

Items purchased on final sale or clearance.

Products damaged due to improper storage or handling by the customer.

Gift cards, promotional items, or free samples.

3. Damaged, Defective, or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us within 24 hours of delivery at support@pravonfoods.com with:

A description of the issue.

Photos of the damaged/incorrect item and packaging.

Order number or proof of purchase.

Once verified, we will offer a replacement, store credit, or refund at our discretion.

4. Special Promotions & Discounted Items

Items purchased during a special promotion, flash sale, or discounted offer are final sale and not eligible for returns or refunds unless they are defective or incorrect.

Buy One, Get One (BOGO) Offers: If a return is approved, the refund will be calculated based on the actual price paid, and both items may need to be returned.

Gift with Purchase: If you return a qualifying item from a promotion that included a free gift, the free gift must also be returned, or its value will be deducted from the refund.

5. Bundled & Subscription Orders

a. Bundled Products

If you purchased a bundle or multi-pack, partial returns are not accepted. The entire bundle must be returned unopened.

Refunds will be calculated based on the discounted bundle price, not individual item prices.

b. Subscription Cancellations & Modifications

Subscription orders may be canceled at least 15 days before the next billing cycle to avoid charges.

Once a subscription order has been processed and shipped, it is non-refundable unless the product is damaged or defective.

You may pause or modify your subscription frequency by logging into your account or contacting subscriber@pravonfoods.com.

6. Loyalty Program & Reward Points

Purchases made using loyalty points or rewards are non-refundable.

If you return an order purchased partially with points, the monetary portion will be refunded, but reward points will not be reinstated.

7. Retailer & Third-Party Purchases

If you purchased our products through an authorized retailer or third-party marketplace, their return and refund policies apply. We do not process returns for purchases made outside our official website.

For assistance, contact the retailer where you made the purchase.

8. Wholesale & Bulk Orders (B2B Sales)

Restocking Fees: A [20%-30%] restocking fee may apply to large-volume returns.

Final Sale Policy: Some bulk orders are final sale and may not be eligible for returns.

For B2B return inquiries, please contact us at b2b@pravonfoods.com before placing an order.

9. Warranty Policy

Our food products do not carry a traditional product warranty. However, if you receive a defective product, we will replace or refund it per our damaged product policy (Section 3).

Shelf Life Guarantee: If a product expires within 30 days of delivery, we will provide a replacement or store credit.

10. International Orders & Refund Policy

a. Customs & Import Duties

International customers are responsible for all customs duties, taxes, and import regulations in their respective countries.

If a package is held at customs due to import restrictions, we are not responsible for refunds or returns.

b. International Refund Limitations

Due to cross-border shipping complexities, international refunds are only issued in cases of:

Damaged or defective items (with proof of damage upon arrival).

Incorrect orders (wrong item shipped).

We do not offer refunds for delayed shipping due to customs processing.

11. Cancellations & Order Modifications

Order cancellations must be requested within 1hour of purchase.

Orders that have already been processed or shipped cannot be canceled.

If an order is mistakenly placed, contact us immediately at support@pravonfoods.com.

12. Customer Rights Under CCPA & GDPR

a. California Residents (CCPA Rights)

If you are a California resident, you have the right to:

Request details on personal data collected during your transaction.

Request deletion of your personal data.

Opt-out of data sharing with third parties.

To exercise your CCPA rights, contact us at support@pravonfoods.com.

b. European Residents (GDPR Rights)

If you are in the EEA, you have the right to:

Access, correct, or delete your personal data.

Restrict or object to data processing.

Request data portability.

To exercise your GDPR rights, email support@pravonfoods.com.

13. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.”

Your continued use of our Website after changes indicates your acceptance of the updated policy.